CBN Mandates Banks To Obtain Customers’ Twitter, Instagram, Social Media Handles In Fresh Mandate



Financial institutions are required by the Central Bank of Nigeria (CBN) to collect consumer information such as social media handles, email addresses, phone numbers, residential addresses, and more.

This is done in an effort to further strengthen the identification process inside the banking system and is a component of its new client due diligence rules. This information was provided by the top bank in its recently published regulation, “Central Bank of Nigeria (Customer Due Diligence) Regulations, 2023.”

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According to the CBN, the purpose of the new legislation is to give financial institutions that fall within its regulatory scope extra consumer due diligence processes.

It noted;

To provide additional customer due diligence measures for financial institutions under the regulatory purview of the Central Bank of Nigeria to further their compliance with relevant provisions of the Money Laundering (Prevention and Prohibition) Act (MLPPA), 2022, Terrorism (Prevention and Prohibition) Act (TPPA), 2022, Central Bank of Nigeria (Anti-Money Laundering, Combating the Financing of Terrorism and Countering Proliferation Financing of Weapons of Mass Destruction in Financial Institutions) Regulations, 2022 (CBN AML, CFT and CPF Regulations) and international best practices.

And enable the CBN to enforce compliance with customer due diligence measures in line with the CBN AML, CFT and CPF Regulations.

Under its customer identification column, the banking regulator stated that financial institutions must identify their customer (whether permanent or occasional, and whether natural or legal persons or legal arrangements) and obtain the following information:

For Individuals — legal name and any other names used (such as maiden name), permanent address (full physical address), residential address (where the customer can be located), telephone number, e-mail address, and social media handle; date and place of birth, Bank Verification Number, Tax Identification Number, nationality, occupation, public position held, and name of employer.

It further noted that an individual must have any of an unexpired passport, national identification card, residence permit, social security records, or driver’s license.

As part of the requirement, it added;

Type of account and nature of the banking relationship, and signature, and politically exposed person status.

The document also had separate requirements for legal persons and legal arrangements. According to the CBN, the regulations shall apply to all financial institutions under its purview.

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