Abbey Mortgage Bank has once again blazed the trail in the financial services industry with the launch of its data friendly mobile banking application.
The App launch which took place today at the company’s head office in Victoria Island, Lagos, will provide customers with easy access to their account as well as the ability to perform transactions seamlessly without the need for in-person banking.
Over the years, the bank has been at the vanguard of pioneering innovative solutions to enable its customers achieve their strategic objectives.
Addressing pressmen at the launch, Lolita Ejiofor GM, Information Technology & Platforms, said;
The AbbeyMobile App was developed based on the need to provide a more seamless and convenient banking experience for both existing and new customers, simply by downloading and registering securely on the AbbeyMobile App. The app would ensure a better experience is accessible for day-to-day banking services, including opening an account to save towards their equity for a mortgage (“Save to Own”), without the need to visit a branch. Of course, our friendly Customers Experience Team are readily available to assist.
In addition, the GH E-business & support Felix Omodayo-Owotuga noted that;
Customers will also be rewarded with fabulous prizes as they refer a friend to the AbbeyMobile App, as our goal is to consistently create value for our customers and to provide them with solutions that enable them meet their strategic objectives. We remain committed to being there for our customers in their journey to home ownership.
This game changing application will facilitate smooth interaction between customers and stakeholders nationwide.
The mobile app allows for ease of onboarding, with a one-stage interface that permits new customers to get onboarded without Bank Verification Number (BVN) or NIN. New customers who do not remember their BVN can simply provide a bank account number linked to their BVN, through which the application can obtain the necessary details for registration.
Following onboarding or registration, there is an app feature which allows customers to login with either fingerprint or face Identification (ID) to enhance the security of individual accounts.
Also, the mobile app has a “Save to Own” feature, a target product to assist customers in saving up to meet financial obligations aimed towards building their own home. The Save to Own feature allows customers save periodically, weekly or monthly.
Customers can also request for mortgage loans, open a fixed deposit account via the app instead of visiting a physical branch.
The plan for the mobile app is to feature all financial services open to individuals and corporate bodies as well as salary and non-salary earners.
The management explained that the bank’s products are channeled towards salary and non-salary earners as the bank has a structure that has been perfected over the years- on banking and offering mortgage support to these classes of people, by working with trade unions and co-operatives.
Very importantly, the bank also took the initiative to provide a panic code for emergency purposes. In situations where customers lose their devices and need to block their Abbey account, the panic code *5103*911# has been created to meet such service.
The app launch marks a big step in the democratization of mortgage banking in Nigeria and providing unprecedented home ownership access for Nigerians in all geographical locations.
The Mortgage Mobile App is attributed to a rise in the number of internet consumers, increased access to web-based and online services, and the rising need to simplifying home ownership.
With over 108 million internet users in Nigeria and an estimated 120 million mobile phone holders, Abbey Mortgage is now able to connect more Nigerians to quick and professional guide towards their journey to home ownership.
Also commenting on the launch, Madu Hamman, Managing Director/CEO of Abbey Mortgage Bank stated that;
We are delighted to be at the forefront of digital banking within the mortgage banking space. We recognize that these are very difficult times and our customers are looking for a partner that can help them navigate the challenges induced by the COVID-19 pandemic. This is why we are constantly raising the bar and pushing the limits in service delivery by pioneering innovative solutions that make banking easier and faster for our customers.
Madu Hamman stressed that;
In keeping with its commitment to simplify home ownership, provide funding to qualified customers and reduce access times, Abbey is utilizing the latest technology to consolidate the compendium of care and expand our vision to our customers’ mobile devices.
